Terms of Service

1. Contractual Relationships

These Terms of Service (the “Terms”) constitute a legally binding agreement between you (“User,” “You,” or “Your”) and Superforward, Inc. (“Marco,” “We,” “Us,” or “Our”). These Terms govern your access to and use of the Marco website, mobile application, content, and related services (collectively, the “Platform”). By accessing, browsing, or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must immediately cease all use of the Platform.

2. The Marco Platform and Services

It is critical that you understand the nature of our business. MARCO IS A TECHNOLOGY PLATFORM, NOT A MOTOR CARRIER OR MOVING COMPANY. We do not own, lease, or operate moving trucks, nor do we employ movers. The Platform acts solely as a communications tool to connect users who have moving and logistics needs with independent third-party providers (“Third Party Providers”) who are willing to perform those services.

You acknowledge and agree that Marco has no responsibility or liability for any services provided to you by Third Party Providers. The Third Party Providers are independent contractors and are not employees, agents, or franchisees of Marco. Marco does not control the means, methods, or safety measures used by Third Party Providers. Accordingly, any moving, delivery, or logistics services you receive are subject to the limitations of liability set forth in Section 5, and you assume the risk associated with engaging independent contractors.

3. User Accounts and Conduct

To use the Platform, you must register for a personal account and be at least 18 years of age. You agree to maintain accurate, complete, and up-to-date information in your account. You are solely responsible for all activity that occurs under your account and for maintaining the confidentiality of your login credentials.

For safety and liability reasons, YOU ARE STRICTLY PROHIBITED FROM RIDING IN ANY VEHICLE OPERATED BY A THIRD PARTY PROVIDER. If you choose to ride in a provider’s vehicle, you do so entirely at your own risk and outside the scope of the Platform; Marco shall have no liability for any injury or damages resulting from such unauthorized conduct. Furthermore, you agree not to solicit Third Party Providers to perform services for you outside of the Platform ("Off-Platform Solicitation"). Engaging in Off-Platform Solicitation voids all Damage Protection coverage, constitutes a material breach of these Terms, and may result in the immediate termination of your account and legal action to recover lost fees.

4. Payments, Charges, and Cancellations

You understand that use of the Platform may result in charges to you for the services or goods you receive from a Third Party Provider (“Charges”). Marco facilitates your payment of the applicable Charges on behalf of the Third Party Provider as a limited payment collection agent. All Charges are due immediately and payment will be facilitated by Marco using the preferred payment method designated in your account. Charges paid by you are final and non-refundable, unless otherwise determined by Marco.

We reserve the right to establish, remove, and/or revise Charges for any or all services at any time in our sole discretion. You may elect to cancel your request for services at any time prior to the arrival of a Third Party Provider, in which case you may be charged a cancellation fee. Cancellation fees are necessary to compensate independent providers for their time and commitment; the current fee schedule for cancellations is available on our website.

5. Damage Protection Policy

While Marco is not a motor carrier, we offer a voluntary Damage Protection Policy to resolve claims regarding property damaged during a service. This policy is your sole remedy for any property damage claims.

Liability Limits: Marco’s liability for lost or damaged items is strictly limited to $0.60 per pound per item, up to a maximum aggregate liability of $10,000 per order for "Truck & Movers" services, or $5,000 per order for "Labor Only" services. This weight-based valuation is standard for the industry and applies regardless of the actual value of the item.

Reporting Requirement: To be eligible for any coverage, you must file a written claim via email to within seventy-two (72) hours of the service completion. Claims submitted after this 72-hour window will be denied without exception. This strict window is necessary to verify that damages occurred during the service and not afterwards. Texas residents may have different reporting rights under state law (90 days).

Exclusions: This policy explicitly excludes coverage for (i) items packed by you ("Self-Packed Boxes") unless there is visible external damage to the box; (ii) particleboard or ready-to-assemble furniture (e.g., IKEA) unless disassembled prior to transport; (iii) electronics that fail to operate after transport without visible physical damage; (iv) cash, jewelry, and high-value documents; and (v) minor cosmetic damage such as nicks or scuffs to walls and floors.

6. Disclaimer and Limitation of Liability

THE PLATFORM AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." MARCO DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MARCO MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY, OR AVAILABILITY OF THE SERVICES OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE.

IN NO EVENT SHALL MARCO’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION EXCEED THE LIMITS SET FORTH IN THE DAMAGE PROTECTION POLICY OR FIVE HUNDRED U.S. DOLLARS ($500), WHICHEVER IS APPLICABLE TO THE SPECIFIC CLAIM. MARCO SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITITIVE, OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY, OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF MARCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

7. Dispute Resolution and Arbitration Agreement

Mandatory Internal Resolution: Before initiating any legal proceeding or arbitration, you agree to participate in an internal dispute resolution process. You must send a written "Notice of Dispute" to . For a period of sixty (60) days from receipt of your Notice, you and Marco agree to negotiate in good faith to resolve the dispute informally.

Binding Arbitration: If the dispute is not resolved within 60 days, it shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules. YOU AND MARCO MUTUALLY AGREE TO WAIVE OUR RESPECTIVE RIGHTS TO RESOLUTION OF DISPUTES IN A COURT OF LAW BY A JUDGE OR JURY AND AGREE TO RESOLVE ANY DISPUTE BY ARBITRATION. This agreement to arbitrate precludes you from bringing or participating in any class, collective, or representative action against Marco. The arbitration shall be held in the county in which you reside.

8. User Content and License

By submitting, uploading, or publishing any comments, feedback, photos, or other content ("User Content") to the Platform, you grant Marco a worldwide, perpetual, irrevocable, transferrable, royalty-free license to use, copy, modify, distribute, publicly display, and publicly perform such User Content in all formats and distribution channels now known or hereafter devised, without further notice to or consent from you. You represent and warrant that you have all rights necessary to grant this license.

9. General Provisions

These Terms are governed by the laws of the State of Florida. If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced. Marco’s failure to enforce any right or provision in these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Marco in writing. These Terms constitute the entire agreement between you and Marco with respect to the subject matter hereof.

Appendix A: State-Specific Terms (Texas) For services originating in Texas, Marco complies with TxDMV regulations. You may access the "Your Rights and Responsibilities When You Move in Texas" pamphlet at . Notwithstanding the 72-hour reporting window in Section 5, Texas residents have ninety (90) days to file a damage claim.