Privacy Policy

1. Introduction

Thank you for using Marco. Trust is the foundation of our platform, and we are committed to protecting the privacy of the personal information you share with us. This Privacy Policy explains how Superforward, Inc. ("Marco," "we," "us," or "our") collects, uses, discloses, and safeguards your information when you access our website, mobile applications, and related services. By using Marco, you agree to the practices described in this policy.

To ensure transparency, it is important to understand our role. Marco operates as a managed marketplace that assigns independent service providers to fulfill your requests. While these providers are separate business entities, we facilitate the secure transfer of necessary service data to them to ensure your job is completed successfully. This policy governs our collection and use of data but does not cover the internal privacy practices of Service Providers once they are off-platform.

2. Information We Collect

We collect personal information to provide a seamless, secure, and personalized service experience. This data generally falls into three categories: information you provide directly, information we collect automatically, and information from third parties.

Information You Provide to Us When you use our Services, you provide us with Profile and Contact Data such as your first and last name, email address, phone number, physical address, and login credentials. To fulfill your bookings, we collect Service Request Data, which includes moving origin and destination addresses, inventory lists, service dates, access instructions, and specific job details. When you transact with us, we collect Payment Data, including your payment card type, last four digits, and billing address, which is processed securely by our partner Stripe, Inc. For our Service Providers, we collect Verification Data, including professional licenses, insurance certificates, background check results, and government identification numbers. We may also collect Sensitive Personal Information (such as Social Security Numbers or precise geolocation) strictly for identity verification, safety, and tax reporting purposes.

Information Collected Automatically As you navigate our Services, we automatically collect Device and Network Data such as your IP address, device model, operating system, browser type, and unique device identifiers. We track Usage Data to understand how you interact with our platform, including pages viewed, time spent on features, and booking patterns. To facilitate logistics, we collect Geolocation Data (precise location if enabled on your device, or approximate location via IP address). We also collect Communications Data, which includes call metadata, text message content exchanged through our platform, and audio recordings of calls where permitted by law and properly notified.

Information from Third Parties We may receive information about you from external sources, including identity verification partners, background check agencies, and public databases. We may also generate Inferences about your preferences based on your usage data to improve our matching algorithms.

3. How We Use Your Information

We use your personal information to operate, maintain, and improve the Marco platform. Primarily, we use your data to assign and match you with qualified Service Providers, calculate pricing, process payments, and facilitate bookings. We communicate with you to send necessary updates, such as booking confirmations, driver arrival alerts, and support messages.

Internally, we use your data to verify identities, detect and prevent fraud, and maintain the safety and integrity of our marketplace. We analyze usage trends to build better features, train our internal matching models, and monitor provider performance. We may also use your information for marketing purposes, such as sending promotional offers (where permitted) and serving relevant advertisements via "Matched Ads" technologies (e.g., sharing hashed emails with partners like Facebook to show you relevant ads). Finally, we use your data to enforce our Terms of Service and comply with legal obligations.

4. How We Share Your Information

We share your data only when necessary to provide our Services or comply with the law. We share necessary details (such as Name, Address, and Inventory) only with the specific Independent Service Professional assigned to your job so they can complete the service. We also share data with trusted Service Providers who perform essential business functions on our behalf, including payment processing, cloud hosting, background checks, and customer support tools.

We do not sell your personal information for monetary value. However, under certain state laws (such as the California CCPA), allowing third-party ad networks to collect data via cookies, or using "Matched Ads," may be defined as "sharing" or "selling" data. You have the right to opt-out of this practice as described in Section 6.

SMS Data Isolation: We strictly protect your mobile data. We do not share text messaging originator opt-in data or consent with any third parties or affiliates for their marketing or promotional purposes. This data is strictly isolated to prevent spam. For complete details, please refer to our SMS Terms & Privacy Policy below.

5. Your Privacy Rights

We honor the privacy rights of residents across the United States. Depending on your location, you may have the Right to Access a copy of the data we hold about you, the Right to Correct inaccurate information, and the Right to Delete your data (subject to legal retention requirements). You also have the Right to Limit the use of Sensitive Personal Information to only what is necessary for the Services.

You may exercise your Right to Opt-Out of marketing emails at any time via the unsubscribe link in our messages. You may also opt-out of the "sharing" of your data for targeted advertising. If we deny your privacy request, you have the Right to Appeal our decision. To exercise any of these rights, please contact us at [email protected]. We will verify your identity before processing your request.

6. Cookies, Analytics, and Advertising

We use cookies to operate our Services and specific tracking technologies for analytics and advertising. You can control how your data is used for advertising through industry opt-out tools. You may visit the Digital Advertising Alliance (DAA) athttps://optout.aboutads.infoor the Network Advertising Initiative (NAI) athttps://optout.networkadvertising.org. You can opt out of Google Analytics specifically by installing the browser add-on available athttps://tools.google.com/dlpage/gaoptout. Our website is also configured to recognize the Global Privacy Control (GPC) signal, treating it as a valid request to opt-out of data sharing.

7. Data Retention and Security

We employ enterprise-grade encryption and administrative safeguards to protect your data; however, no digital transmission is entirely secure. We retain personal data only as long as necessary to provide the Services, comply with legal obligations (e.g., tax and audit records), and resolve disputes. Account data is generally retained while your account is active. Communications data is retained for a limited period for safety and fraud analysis, after which it is anonymized or deleted.

8. Children’s Privacy

Our Services are restricted to users 18 years or older. We do not knowingly collect data from children. If we discover such data has been collected, we will delete it immediately.

9. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact Superforward, Inc. at 1111B S Governors Ave STE 34923, Dover, DE 19904, or via email at [email protected].

Dispute Resolution: Please note that any disputes regarding this Privacy Policy are subject to the arbitration and dispute resolution provisions outlined in our Terms of Service, including a waiver of class-action lawsuits where permitted by law.