Terms of Service

1. Contractual Relationships

These Terms of Service ("Terms") govern your access to and use of the websites, applications, communications, tools, payment features, relocation features, and related services provided by Superforward, Inc. d/b/a Marco ("Marco," "HelloMarco," "we," "us," or "our") (collectively, the "Platform").

By accessing or using the Platform, you agree to these Terms. If you do not agree, do not access or use the Platform.

In these Terms, "including" means "including without limitation."

2. Marketplace Platform And Provider Services

Marco provides a digital marketplace, software platform, communications infrastructure, and payment technology that enables users to submit requests, review available Provider responses, communicate about, pay for, and manage moving, delivery, relocation, home services, and related services offered and performed by independent third-party service providers ("Providers").

Unless Marco is expressly identified in the Platform or a separate written agreement as the service provider, Marco does not itself provide moving, transportation, packing, loading, unloading, storage, delivery, real estate brokerage, or household-goods carrier services.

Marco is not a moving company, motor carrier, household-goods carrier, freight forwarder, or real estate broker. Marco does not take possession, custody, or control of goods.

Marco provides technical infrastructure for users to submit service requests and for Providers to independently review and accept requests they are willing to perform. Marco does not guarantee that any Provider will accept any request.

Nothing in these Terms limits any non-waivable rights, disclosures, documents, or remedies you may have under applicable transportation, household-goods, consumer-protection, privacy, real estate, or other laws.

3. Independent Providers

Providers are independent businesses or individuals and are not employees, agents, joint venturers, partners, or franchisees of Marco.

Providers are solely responsible for:

• personnel
• equipment
• vehicles
• licensing, registration, and insurance required for their services
• compliance with laws applicable to their services
• the manner and means of performing services
• estimates, orders for service, bills of lading, inventories, valuation disclosures, dispute-settlement programs, and other documents required for their services
• loss, damage, delay, valuation, claims, and customer-service obligations required by their own terms or applicable law

Marco may provide platform tools, customer communication tools, request-routing tools, scheduling tools, payment-processing tools, building information, support tools, templates, platform participation standards, credential checks, and marketplace rules. These tools do not make Marco the provider of the underlying services.

Marco does not guarantee the suitability, safety, ability, legality, availability, quality, timeliness, or performance of any Provider, Provider personnel, vehicle, equipment, or Provider service, except to the extent Marco expressly states otherwise in a separate written policy.

4. Platform License And Restrictions

Subject to your compliance with these Terms, Marco grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform for its intended purpose.

You may not:

• copy, modify, distribute, sell, lease, resell, transfer, publicly display, or exploit the Platform except as expressly permitted by Marco
• reverse engineer, decompile, or disassemble the Platform except where applicable law expressly permits it
• scrape, index, crawl, data mine, harvest, export, or extract Platform data using automated means, bots, crawlers, scripts, or AI systems except through interfaces expressly authorized by Marco
• interfere with, impair, overload, or circumvent Platform security, rate limits, payment flows, access controls, or user restrictions
• use the Platform to build, train, or support a competing service
• impersonate another person or misrepresent your identity, authority, or affiliation
• use the Platform for unlawful, unsafe, fraudulent, abusive, harassing, discriminatory, or deceptive purposes
• bypass Marco's payment, communication, support, or booking tools to avoid Marco Fees or Provider Charges for services introduced through the Platform

Marco reserves all rights not expressly granted.

5. Accounts, Eligibility, And Suspension

You must be at least 18 years old and legally able to enter contracts to use the Platform.

You may need an account to use some Platform features. You agree to provide accurate, complete, and current information, including name, contact information, service addresses, payment information, inventory, access instructions, and account credentials.

You are responsible for account activity and for keeping credentials secure. You may not create duplicate, fraudulent, or misleading accounts or allow another person to use your account without authorization.

Marco may require identity, payment, address, business, or Provider verification. Marco may suspend, restrict, or terminate access to the Platform where reasonably necessary for fraud prevention, safety concerns, legal compliance, payment issues, policy violations, repeated disputes or abuse, risk to Marco, risk to Providers, or any other reason permitted by law.

Termination does not eliminate obligations incurred before termination.

6. Reservation Requests And Marketplace Process

When you complete a reservation flow, submit service details, or add a payment method, you are creating a reservation request or service request ("Reservation Request"). A Reservation Request is not a confirmed booking with a Provider unless and until a Provider accepts the request and the booking is authorized to proceed.

Marco may review a Reservation Request to confirm that required data is present, that the request can be technically processed by the Platform, and that the request meets Platform standards for marketplace posting. This review is a Platform quality-control and data-validation step. It does not make Marco a Provider or a party to the underlying move, delivery, transportation, or other Provider service.

Marco may publish, display, route, or make your Reservation Request available to eligible Providers through the Platform, including through a Provider-facing loadboard or similar Provider tools. Providers independently decide whether to accept available requests.

Marco may send a confirmation that your Reservation Request was received, that a requested service window was created, that payment authorization was requested, or that Platform processing has started. That confirmation does not mean that a Provider has accepted the request.

A Reservation Request becomes Provider-accepted only after an independent Provider accepts the request through the Platform or otherwise confirms that it is willing to perform the services.

After Provider acceptance, and before the Provider service begins, Marco will make available the Provider's name or other identifying information and any Provider terms, disclosures, estimate information, or service documents made available through the Platform. Where required by applicable law or Platform policy, this information will be made available before you are bound to proceed with that Provider.

Unless the reservation flow clearly states that a Provider-accepted request will automatically proceed unless you cancel before a disclosed deadline, you must confirm the accepted Provider before the service proceeds.

If the reservation flow clearly states that a Provider-accepted request will automatically proceed unless you cancel before a disclosed deadline, your failure to cancel before that deadline will be treated as your authorization to proceed with that Provider.

Additional terms regarding cancellations, rescheduling, deposits, refunds, reservation changes, Provider no-shows, and customer no-shows may be described in the Cancellation Policy.

After a Provider accepts your request, you and the Provider may communicate through the Platform or other contact methods made available for the booking. Before Provider acceptance, Marco may communicate with you about request status, payment authorization, availability, scheduling, or other Platform matters.

If a Provider changes after acceptance, Marco or the Provider may notify you and request any consent required by applicable law or Platform policy.

7. Customer And Provider Contract

The contract for moving, delivery, transportation, loading, unloading, packing, home services, or related Provider services is between you and the Provider that accepts your Reservation Request and that you confirm or proceed with. Marco is not a party to that Provider service contract unless Marco is expressly identified as the service provider in a separate written agreement.

For moving services, you and the Provider may sign or accept service documents at or before pickup, such as an estimate, order for service, bill of lading, inventory, valuation disclosure, rights-and-responsibilities notice, dispute settlement information, or similar document required by the Provider's terms or applicable law.

Marco may provide digital templates, document workflows, signature tools, storage, communications, acknowledgments, and support features for Provider documents. Providing these tools does not make Marco the mover, carrier, Provider, or a party to the Provider service contract unless Marco is expressly identified as such.

You are responsible for reviewing Provider terms, disclosures, service documents, estimates, and policies before accepting or using Provider services. Do not sign blank or incomplete moving documents.

8. Interstate Household-Goods Moves

This section applies when a request involves the interstate transportation of household goods. An interstate move generally means a move from one state to another or otherwise in interstate commerce.

FMCSA rules may apply to interstate household-goods transportation, including rules for household-goods motor carriers and, where applicable, household-goods brokers. Those rules may require specific registrations, written estimates, consumer booklets, bills of lading, valuation choices, claim procedures, and dispute-settlement programs.

For interstate household-goods requests:

• Providers that accept interstate household-goods requests through the Platform must represent to Marco that they hold the required FMCSA registration, operating authority, insurance, and state or local authority for the services they offer.
• The accepting Provider is responsible for providing legally required moving documents and disclosures, including any written estimate, order for service, bill of lading, inventory, valuation disclosure, dispute-settlement program information, and contact information required by law.
• Any amount displayed by Marco before Provider acceptance is a Platform budget, quote, or preliminary price display based on information available at that time. It is not an FMCSA written estimate from a household-goods motor carrier unless the Platform expressly identifies it as a Provider-issued written estimate.
• After Provider acceptance, the Provider may issue or confirm a binding, non-binding, or other legally recognized estimate as permitted by law and the Provider's tariff or pricing authority.
• If applicable law requires a physical or virtual survey, waiver, revised estimate, bill of lading, valuation selection, or other document, the Provider is responsible for completing that process.
• You should review the Provider's documents carefully before signing or authorizing pickup.

FMCSA consumer resources are available at:

• Your Rights and Responsibilities When You Move:
  https://www.fmcsa.dot.gov/protect-your-move/consumer-rights
• Ready to Move resources:
  https://www.fmcsa.dot.gov/protect-your-move
• Movers vs. Brokers:
  https://www.fmcsa.dot.gov/protect-your-move/movers-vs-brokers
• FMCSA complaint information:
  https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint

Marco may make these links available through the Platform as a convenience. Providing links, templates, routing, or acknowledgments does not make Marco the Provider, mover, carrier, or broker for the underlying transportation unless Marco is expressly identified as such in a separate written disclosure required by law.

Marco does not issue bills of lading, assume carrier liability, or take responsibility for the transportation of household goods unless Marco is expressly identified as the motor carrier or service provider.

9. Local And Intrastate Services

Some requests may involve local, intrastate, or non-interstate services, including local moving, delivery, labor-only moving help, packing, loading, unloading, junk removal, home services, or related services.

Local and intrastate services may be subject to state, county, municipal, building, property, HOA, parking, elevator, consumer-protection, transportation, licensing, insurance, tariff, estimate, contract, claims, and
other requirements.

Providers are responsible for holding any licenses, registrations, insurance, permits, and authority required for the local or intrastate services they offer and perform through the Platform. Providers are also responsible for providing any estimate, service order, receipt, disclosure, tariff, claim process, cancellation policy, or other document required by applicable state or local law.

Marco may provide Platform tools, templates, request-routing, payment, communication, or support features for local and intrastate services. Providing those tools does not make Marco the Provider, mover, carrier, contractor, or other regulated service provider unless Marco is expressly identified as the service provider.

10. Estimates, Pricing, And Charges

Prices, estimates, fees, and other amounts displayed through the Platform may be based on information you provide, Provider rates, Provider-approved pricing rules, market conditions, service details, distance, time, inventory, access conditions, building rules, stairs, elevators, tolls, supplies, waiting time, additional services, and other factors.

Amounts for services performed by Providers ("Provider Charges") are offered, authorized, confirmed, or accepted by the Provider responsible for the accepted Reservation Request. Marco may calculate, display, facilitate, or process Provider Charges through the Platform using Provider-approved rates, Provider-approved rules, or other Provider-authorized pricing methods.

Marco may charge separate platform, technology, payment-processing, coordination, support, cancellation, or other fees ("Marco Fees") where disclosed.

Unless stated otherwise, displayed amounts are estimates based on information available at the time of request or booking and may change if the information provided is inaccurate, incomplete, changes materially, or if additional services, waiting time, access issues, inventory changes, supplies, tolls, parking, stairs, elevators, long carries, storage, shuttle service, warehouse handling, re-delivery, or other conditions apply.

For services governed by specific moving laws, any required written estimate, valuation disclosure, rights-and-responsibilities notice, bill of lading, inventory, order for service, tariff, or similar document is the responsibility of the Provider unless Marco is expressly identified as the service provider.

11. Payments And Platform Fees

Marco may enable you to make payments to Providers through the Platform, including deposits, pickup payments, delivery payments, additional-service payments, cancellation amounts, and other transaction-based payments.

Provider Charges are paid to, processed for, or routed to the applicable Provider through the Platform or its payment-processing infrastructure. Marco may facilitate the payment flow, display the amount owed, route payment information, support refunds or adjustments, and deduct or collect applicable Marco Fees, but the Provider remains the payee for Provider Charges unless expressly stated otherwise.

You authorize Marco and its payment processors to charge your payment method for Provider Charges, Marco Fees, taxes, penalties, cancellation fees, no-show fees, optional support products you select, and other amounts owed under these Terms or a Provider's applicable terms.

Marco will not capture or complete a charge for Provider Charges or Marco Fees for a requested service unless a Provider has accepted the request and the booking is authorized to proceed, except for any separate products, subscriptions, application fees, identity verification fees, or other charges that are clearly disclosed as payable before Provider acceptance.

Marco may place or request a temporary payment authorization hold before Provider acceptance where disclosed in the Platform. An authorization hold is not a completed charge and will be released if no Provider accepts the request or if the booking does not proceed, subject to your bank's or payment-card network's
timing.

Marco may earn or collect platform, technology, coordination, payment-processing, software, support, or other fees on a per-transaction basis, including in connection with deposit, pickup, delivery, cancellation, refund, adjustment, or additional-service transactions. Marco Fees may be paid by you, deducted from amounts payable to Providers, paid by Providers, paid by sponsors, or otherwise collected as disclosed in the Platform or applicable agreements.

Tips are optional unless stated otherwise. Tips processed through the Platform may be paid to Providers as shown in the Platform.

Marco may investigate suspected fraud, abuse, chargebacks, payment disputes, unauthorized transactions, or violations of these Terms and may delay, withhold, reverse, or recover payments where reasonably necessary to protect the Platform, Providers, users, payment processors, or third parties.

12. User Responsibilities And Move Readiness

You agree to:

• provide accurate and complete information
• update information if it changes
• ensure pickup, dropoff, parking, elevator, loading, and access information is accurate
• obtain building, elevator, COI, parking, HOA, association, landlord, property, or other permissions required for the move
• ensure safe and lawful access to all pickup, delivery, and service locations
• provide clear paths, safe stairs, safe elevators, working lights, and safe loading areas
• secure pets and ensure minors or other non-participants stay clear of work areas
• be present or arrange an authorized representative when required
• review Provider terms and disclosures
• pay all amounts owed
• not misuse the Platform

You represent that you own the items you tender for service or have lawful authority to request their movement, storage, delivery, disposal, or handling. You are responsible for any ownership disputes, lien issues, landlord disputes, eviction issues, access restrictions, or third-party claims relating to items or
locations you submit.

You may not ride in Provider vehicles unless a separate service expressly permits passenger transportation. If a Provider transports you or another person, that activity is outside the Platform service and not provided, supervised, or insured by Marco.

If your information is inaccurate or incomplete, or if conditions are unsafe, unlawful, inaccessible, materially different from what was disclosed, or outside the booked scope, the Provider or Marco may revise pricing, request additional payments, reschedule, cancel, charge additional fees, or decline services.

13. Prohibited And Restricted Items

You may not tender, request handling of, or include prohibited or restricted items unless the Provider expressly agrees in writing and the item can be lawfully and safely handled.

Prohibited or restricted items include:

• hazardous, toxic, explosive, flammable, corrosive, radioactive, biological, or regulated materials
• gasoline, diesel, oils, fuels, propane tanks, compressed gases, aerosols, engine-starting fluids, scuba tanks, ammunition, gunpowder, fireworks, or explosives
• paints, solvents, cleaning chemicals, pesticides, fertilizers, bleach, ammonia, pool chemicals, asbestos, toxic waste, or similar substances
• illegal drugs, contraband, stolen property, or property you do not have lawful authority to possess or move
• firearms, weapons, or ammunition, unless expressly permitted by the Provider and law
• alcohol, tobacco, cannabis, regulated goods, or controlled substances where transport is restricted
• perishable food, refrigerated or frozen goods, live plants, animals, fish, birds, insects, or other living things
• human remains, medical waste, biological specimens, or infectious materials
• cash, checks, deeds, securities, negotiable instruments, passports, birth certificates, legal documents, financial records, stamps, collections, or irreplaceable records
• jewelry, bullion, precious metals, precious stones, furs, fine art, antiques, collectibles, heirlooms, or items of extraordinary value unless separately disclosed and accepted in writing
• prescription medication, medical devices, oxygen tanks, or items needed for immediate health or safety
• items that emit odors, leak, spread infestation, contain mold, contain pests, or may damage persons, vehicles, facilities, or other goods
• items that exceed safe weight, size, clearance, or access limits, including pianos, pool tables, hot tubs, safes, commercial equipment, exercise equipment, large stone or glass items, and other specialty items unless disclosed and accepted in writing

Providers may refuse, stop, return, dispose of, or require removal of prohibited or unsafe items where permitted by law. You are responsible for losses, claims, fines, cleanup, injury, delay, or damage caused by prohibited or restricted items or inaccurate item information.

14. Platform Standards And Support

Marco may operate marketplace participation standards, Provider onboarding requirements, credential checks, insurance or license checks, service-level expectations, pricing rules, document workflows, customer support, claims-routing support, quality reviews, goodwill credits, optional support products, or other voluntary support programs.

Marco may require Providers to use certain Platform workflows, disclosures, communication systems, formatting standards, or marketplace participation standards as a condition of using the Platform. These marketplace rules are intended to support a consistent Platform experience and do not make Marco the
Provider, mover, carrier, insurer, employer, supervisor, or guarantor of the services.

Marco may provide escalation support or mediation tools to help you and a Provider communicate about service issues. Marco does not guarantee the outcome of any dispute and is not responsible for Provider loss, damage, delay, valuation, or service obligations except to the extent liability cannot be limited by law.

Any Marco support program is voluntary, limited, and not insurance. Any Provider liability, valuation coverage, released value, full value protection, claim deadline, dispute settlement, or cargo coverage is governed by the Provider's documents and applicable law.

15. Damage, Claims, And Excluded Losses

Providers are responsible for services they perform and for claims, loss, damage, delay, valuation, and service issues to the extent required by their terms and applicable law.

For interstate household-goods moves, the Provider's claim rules and federal law may require written loss or damage claims to be filed with the Provider within a specific period after delivery. FMCSA resources currently describe a 9-month claim period for interstate loss or damage claims and a mover response process. You should review the Provider's documents and FMCSA materials.

You should inspect goods and property at pickup and delivery, note damage or missing items on any inventory or delivery document before signing, take photos where possible, preserve damaged items and packing materials, and promptly notify the Provider and Marco through the Platform.

Unless a specific written Marco support program expressly says otherwise, Marco does not cover, and no voluntary Marco support program applies to:

• prohibited or restricted items
• items not disclosed, inventoried, or documented as loaded
• contents of boxes or containers packed by you or third parties unless there is clear external damage caused during Provider handling
• fragile items not professionally packed or not packed according to Provider requirements
• cash, checks, securities, deeds, passports, legal documents, financial records, stamps, collections, jewelry, precious metals, precious stones, antiques, fine art, heirlooms, collectibles, furs, or items of extraordinary value unless separately disclosed and accepted in writing
• medication, medical devices, medical supplies, perishables, plants, animals, or living things
• firearms, weapons, ammunition, hazardous materials, illegal items, or regulated items
• particleboard, pressboard, chipboard, ready-to-assemble furniture, modular furniture, or previously repaired furniture
• items that were already cracked, scratched, loose, unstable, weakened, water-damaged, moldy, infested, rusted, structurally compromised, or otherwise in poor condition
• minor dents, scratches, scuffs, rub marks, loose hardware, ordinary wear and tear, or cosmetic changes that do not materially affect functionality
• internal mechanical, electrical, or electronic failure unless there is visible external damage caused by Provider handling
• televisions, monitors, electronics, appliances, computers, audio equipment, or similar items not packed in appropriate protective packaging
• appliances, fixtures, water lines, gas lines, electrical equipment, wall mountings, shelving, or items requiring installation, disconnection, reconnection, licensing, certification, specialized tools, or trade work
• damage caused by disassembly, reassembly, mounting, unmounting, installation, or attempted installation
• items over safe size or weight limits, including items over 300 pounds, pianos, safes, pool tables, hot tubs, exercise equipment, stone, glass, commercial equipment, or other specialty items unless disclosed and accepted in writing
• damage caused by narrow stairways, tight turns, low ceilings, small doors, long carries, unsafe paths, unavailable elevators, parking limitations, or other access conditions you failed to disclose
• damage caused by your instructions, your participation, third-party participation, unsafe site conditions, pets, minors, building staff, other movers, landlords, property managers, or other non-Provider parties
• delay, missed lease deadlines, missed elevator reservations, loss of use, hotel costs, rent, lost wages, lost profits, emotional distress, inconvenience, sentimental value, consequential damages, or incidental damages
• mold, mildew, rust, pest activity, temperature, humidity, weather, natural deterioration, inherent vice, or acts of God
• items repaired, discarded, moved, altered, or cleaned before the Provider or Marco has a reasonable opportunity to inspect, unless preservation is impossible or unsafe

Claims must be submitted within any deadline required by the Provider's terms, the Provider acceptance notice, Platform policy, or applicable law.

16. Cancellations And No-Shows

Cancellation, rescheduling, waiting-time, and no-show rules may vary by Provider, service type, market, timing, weather conditions, emergencies, and Platform policy.

Applicable fees will be disclosed in the reservation flow, Provider acceptance notice, Provider terms, payment flow, or Platform policy where practical.

Providers may refuse, pause, stop, or close out jobs when work cannot proceed because of unsafe conditions, unlawful conditions, inaccessible sites, customer-controlled delays, missing approvals, prohibited items, materially different inventory, inaccurate information, non-payment, weather events, emergency conditions, or other conditions outside the accepted scope.

Marco may facilitate cancellations, refunds, credits, and rescheduling through the Platform.

17. Properties And Relocation Information

Marco may provide apartment, building, neighborhood, move-in, elevator, parking, loading, COI, access, lease-cycle, property, and relocation information.

This information may come from public sources, property websites, agents, customers, property managers, prior moves, third-party data providers, or Providers. It is provided to support relocation planning and moving coordination.

Marco does not guarantee that building or relocation information is complete, current, or error-free. You and the Provider remain responsible for confirming final move-in requirements with the property, building, landlord, association, leasing office, or other applicable party before the move.

18. Sponsor Credits And Promotions

Marco may display or offer credits, discounts, benefits, promotional codes, referral credits, account credits, sponsor-funded relocation benefits, or other incentives funded by agents, brokers, properties, employers, Marco, Providers, or other third parties (collectively, "Credits").

Credits may reduce all or part of the amount you pay for eligible Platform or Provider services. Credits may be subject to eligibility requirements, service areas, market availability, expiration dates, redemption limits, usage caps, verification requirements, sponsor approval, service-type restrictions, minimum purchase requirements, and any additional terms established by Marco or the applicable sponsor.

Credits must be used only for their intended audience and authorized purpose and in compliance with applicable law and promotional terms. Credits may not be duplicated, reproduced, sold, transferred, published, distributed to the general public, exchanged for cash, or used for unauthorized commercial purposes unless expressly permitted by Marco.

Marco may withhold, revoke, suspend, deduct, adjust, invalidate, or refuse Credits at any time if Marco reasonably determines that the Credit was applied or redeemed in error, obtained fraudulently, used unlawfully, abused, or used in violation of applicable promotional terms or these Terms.

Credits and promotions may be modified, limited, suspended, or discontinued at any time without notice unless otherwise required by law. Credits have no cash value unless expressly stated otherwise.

You are solely responsible for any taxes, reporting obligations, or other financial consequences associated with Credits, reimbursements, or sponsor-funded benefits where applicable.

Credits do not make Marco a party to any real estate transaction. Unless expressly stated, Marco does not represent you, your real estate agent, broker, property, landlord, seller, buyer, employer, or any other party involved in a real estate or housing-related transaction.

Where appropriate, Marco may disclose the source or sponsor of a Credit in the reservation flow, Provider acceptance notice, payment flow, account dashboard, or other Platform communications.

Marco is not required to disclose the commercial terms, financial relationships, or sponsor arrangements associated with any Credit or promotion unless required by law.

19. No Real Estate Brokerage Services

Marco does not provide real estate brokerage services.

Marco does not represent renters, buyers, landlords, sellers, brokers, agents, employers, properties, or property managers in real estate transactions. Marco does not negotiate leases, rents, purchase prices, concessions, deposits, applications, tours, commissions, or other real estate terms.

Marco does not procure tenants or negotiate housing transactions on behalf of any party.

Apartment, property, building, and neighborhood information provided through the Platform is for relocation planning, moving coordination, and informational purposes.

20. No Professional Advice

Marco does not provide legal, financial, insurance, tax, real estate, safety, or other professional advice. You should consult qualified professionals for those matters.

21. Communications And SMS/Text Messaging

By using the Platform, you agree that Marco, Providers, property partners, employers, agents, or other parties directly involved in your requested relocation or related services may communicate with you regarding requests, quotes, reservations, scheduling, payments, support, service updates, credits,
delivery status, or related operational matters.

By creating an account, submitting a Reservation Request, providing your phone number in connection with a request, account, booking, or service inquiry, or using the Platform, you consent to receive transactional, informational, and customer-care calls, emails, push notifications, app messages, and text
messages related to your account, identity verification, requests, reservations, Provider acceptance, scheduling, pickup, delivery, payments, customer support, safety, and service activity, subject to applicable law and your communication preferences.

You acknowledge that opting out of certain transactional or informational communications may limit Marco's or a Provider's ability to coordinate, support, or provide services through the Platform.

Once a Provider accepts your request, the Platform may enable you and the Provider to communicate directly about the services, including arrival details, access instructions, inventory, crew status, pickup, delivery, and service updates. Marco may facilitate, relay, store, review, monitor, record, or transcribe communications where permitted by law for operational, safety, fraud-prevention, quality-assurance, customer-support, payment, claims support, and dispute-resolution purposes in accordance with our Privacy Policy.

Marketing or promotional text messages will only be sent where you have provided any required consent under applicable law. Consent to receive marketing messages is not a condition of purchase or use of the Platform. You may opt out of marketing text messages at any time by following the instructions provided in the message, including replying STOP where applicable. For help, reply HELP where supported. Message and data rates may apply. Message frequency varies.

SMS and messaging communications are additionally governed by Marco's SMS Terms And Messaging Privacy, available at https://hellomarco.com/sms-terms-privacy.

22. Provider Ratings, Reviews, And Content

You may submit ratings, reviews, photos, comments, instructions, building information, or other content ("Content").

You represent that you have all rights needed to submit Content and that your Content does not violate law or third-party rights, including privacy, publicity, intellectual-property, contract, or confidentiality rights.

You grant Marco a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, reproduce, modify for formatting, display, distribute, analyze, and use Content to operate, improve, market, and support the Platform, prevent fraud, support disputes and claims, comply with law, and create aggregated or
de-identified insights.

You must not submit unlawful, misleading, discriminatory, defamatory, infringing, deceptive, harassing, abusive, or harmful Content. Marco may remove, restrict, or decline to display Content at any time.

If you believe content on the Platform infringes your copyright, send a notice to [email protected] with: your physical or electronic signature, identification of the copyrighted work, identification of the allegedly
infringing material, your contact information, a statement that you have a good-faith belief the use is not authorized, and a statement under penalty of perjury that the information in your notice is accurate and that you are the copyright owner or authorized to act for the owner.

23. Fair Housing And Equal Access

Marco supports fair housing and equal access. You may not use the Platform to discriminate based on protected characteristics or to request, provide, or act on housing preferences or restrictions that violate applicable law.

Apartment and relocation recommendations may be based on user-provided preferences, geography, pricing, availability, move logistics, building rules, commute, employer policy, and similar objective factors.

24. Third-Party Services And Links

The Platform may include links, integrations, payment tools, maps, property information, Provider tools, telecommunications tools, or other third-party services. Third-party services are governed by their own terms and privacy policies. Marco is not responsible for third-party services, content, or policies.

You are responsible for obtaining the data network access, devices, software, browser, and carrier services needed to use the Platform. Your mobile carrier's data, messaging, and other rates and fees may apply. Marco does not guarantee that the Platform will function on any particular device, operating system,
browser, network, or carrier service. The Platform may be subject to delays, failures, interruptions, or limitations inherent in the internet, wireless, telecommunications, mapping, payment, and electronic communications systems.

If you access the Platform through an application downloaded from Apple App Store, Google Play, or another app marketplace, the app marketplace's terms may also apply. Apple, Google, and other app marketplace providers are not responsible for providing or supporting the Platform, but may be third-party
beneficiaries of these Terms to the extent required by their applicable app marketplace terms.

25. Privacy

Marco's Privacy Policy explains how Marco collects, uses, and shares personal information. By using the Platform, you acknowledge Marco's Privacy Policy, available at https://hellomarco.com/privacy-policy.

26. Disclaimers

The Platform is provided "as is" and "as available."

Marco does not warrant that:

• the Platform will be uninterrupted or error-free
• Provider services will meet your expectations
• building or property information will be complete or current
• estimated prices will never change
• a Provider will be available for every request
• a move, delivery, relocation, home service, or related service will be completed without delay, loss, damage, or issue
• disputes will be resolved in your favor
• voluntary support programs will apply to every issue

Some jurisdictions do not allow certain disclaimers, so some disclaimers may not apply to you.

27. Limitation Of Liability

To the fullest extent permitted by law, Marco will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, loss of goodwill, personal injury, property damage, service failures, delays, or losses arising from Provider services, except to the extent liability cannot be limited by law.

Marco's total liability for any claim arising out of or relating to the Platform or these Terms will not exceed the greater of: (a) amounts you paid to Marco as Marco Fees for the transaction giving rise to the claim, or (b) $250.

This limitation does not limit any liability that cannot be limited under applicable law.

28. Indemnity

To the fullest extent permitted by law, you agree to indemnify and hold harmless Marco and its affiliates, officers, directors, employees, contractors, agents, and partners from claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys' fees, arising from:

• your breach of these Terms or Platform policies
• your misuse of the Platform
• inaccurate or incomplete information you provide
• prohibited, restricted, unsafe, unlawful, or undisclosed items you tender
• unsafe, unlawful, or inaccessible site conditions you control
• your Content
• your violation of law
• your violation of third-party rights
• your off-platform interactions with Providers or other third parties

This indemnity does not apply to the extent caused solely by Marco's willful misconduct where liability cannot be waived by law.

29. Changes To The Platform Or Terms

Marco may update the Platform and these Terms from time to time. Updated Terms will be posted with a new effective date. Continued use after changes means you accept the updated Terms to the extent permitted by law.

Supplemental terms may apply to certain services, markets, promotions, providers, business programs, corporate relocation programs, property programs, or regulated services. Supplemental terms are part of these Terms for the applicable service. If supplemental terms conflict with these Terms, the supplemental terms control for that service, except that applicable law controls where required.

30. Governing Law And Disputes

These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any Reservation Request, booking, payment, communication, or services requested through the Platform will be governed by the laws of the State of Florida, without regard to conflict-of-law rules, except to the extent federal law applies or preempts Florida law.

Nothing in these Terms limits any non-waivable consumer protection, transportation, privacy, real estate, or other rights that apply under the laws of the state where you reside or where services are performed.

Delaware law governs Marco's internal corporate affairs and stockholder matters.

Informal Resolution

Before filing a claim, you and Marco agree to try to resolve the dispute informally.

The party raising the dispute must send written notice describing the claim, the requested relief, and contact information.

Notices to Marco must be sent to:

[email protected]
Superforward, Inc. d/b/a Marco
1111B S Governors Ave #34923
Dover, DE 19904

Marco may send notices to the email address, phone number, mailing address, or account contact information associated with your use of the Platform.

The parties will have 30 days after notice is received to try to resolve the dispute informally.

Binding Arbitration

Except for disputes that qualify for small claims court or claims for temporary or preliminary injunctive relief as described below, you and Marco agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, any Reservation Request, booking, payment, communication, or services requested through the Platform will be resolved by binding individual arbitration, rather than in court.

The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, unless the parties agree otherwise. The arbitration will be conducted by a single neutral arbitrator.

The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement.

The arbitrator may award the same individual relief that a court could award, including damages, injunctive relief, and attorneys' fees where authorized by law. The arbitrator may not conduct a class, collective, consolidated, representative, or private attorney general proceeding.

This dispute-resolution section survives termination of these Terms and your use of the Platform.

Class Action And Jury Trial Waiver

You and Marco agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff, class member, or representative in any class, collective, consolidated, representative, or private attorney general action.

You and Marco waive the right to a jury trial to the fullest extent permitted by law.

Small Claims Court

Either party may bring an individual claim in small claims court if the claim qualifies and remains only in that court.

Injunctive Relief

Either party may bring an action in court for temporary or preliminary injunctive relief to protect intellectual property, confidential information, account security, platform security, or unauthorized use of the Platform.

Arbitration Location

For consumers, arbitration may be conducted by telephone, video conference, written submission, or in the county where you reside, unless the arbitrator requires otherwise.

For non-consumer users, arbitration will take place in Miami-Dade County, Florida, unless the parties agree otherwise.

Arbitration Fees

Payment of arbitration fees will be governed by the applicable arbitration rules. Marco will pay any fees it is required to pay under applicable law or the arbitration provider's rules.

Opt-Out

You may opt out of this arbitration agreement by sending written notice within 30 days after you first accept these Terms.

Your opt-out notice must include your full name, email address or phone number associated with your account or booking, and a clear statement that you want to opt out of the arbitration agreement.

Send opt-out notices to:

[email protected]
Superforward, Inc. d/b/a Marco
1111B S Governors Ave #34923
Dover, DE 19904

Opting out of arbitration will not affect any other part of these Terms.

Severability

If any part of this dispute-resolution section is found unenforceable, the unenforceable part will be severed, and the rest will remain in effect, except that if the class action waiver is found unenforceable as to a particular claim, then that claim must proceed in court and not in arbitration.

31. General Terms

These Terms, together with applicable supplemental terms and policies referenced in the Platform, are the entire agreement between you and Marco regarding the Platform.

You may not assign these Terms without Marco's prior written consent. Marco may assign these Terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or by operation of law.

Marco's failure to enforce a provision is not a waiver. If any provision is found unenforceable, the remaining provisions will remain in effect except as provided in the dispute-resolution section.

Headings are for convenience only and do not affect interpretation.

32. Contact

Questions about these Terms of Service may be sent to:

[email protected]
Superforward, Inc. d/b/a Marco
1111B S Governors Ave #34923
Dover, DE 19904