Frequently Asked Questions

Marco lets you book and manage your move online in minutes. You enter your move details, review your pricing, and get support from a dedicated concierge team that helps coordinate everything from scheduling to move-day updates.

Marco is built for speed. For qualified moves, you can get pricing quickly and move from quote to checkout without waiting for a callback.

No. Marco is designed for online booking first, so you can get pricing, choose your service, and manage your move digitally. If you want help, the concierge team is available, but a phone call does not have to be the starting point.

Marco supports a range of moving needs, including home moves, apartment and condo moves, packing support, and help with larger or more complex items. Availability can vary by market and move type.

Marco pricing is designed to be upfront and easy to understand. Your estimate can include the base move cost, any added services, and other details that affect the scope of the move.

No. Marco provides a rate quote, not a binding estimate. Final charges are based on the quoted hourly rate and the actual time used or the volume of your belongings.

The biggest factors are usually home size, distance, access conditions, timing, packing needs, and any special handling requirements. Stairs, elevators, COI paperwork, long carries, bulky items, and strict building windows can also affect the final cost.

Marco's checkout flow shows the exact billing timeline for your move. In general, you are billed $0 at booking, your deposit is charged on the due date shown in checkout, and the remaining balance is charged after pickup is complete.

Yes. If your plans change, Marco lets you manage updates to your move. Your free-cancellation cutoff is shown during checkout and is based on your appointment details.

In many cases, yes. Marco is built for fast digital booking, which can make it a strong option for urgent moves. Availability still depends on the market, crew capacity, route, and building requirements.

Marco supports local moves and can also support longer routes in certain markets. The best way to confirm fit is to start the booking flow and check availability for your specific move.

Marco serves specific markets and building ecosystems rather than trying to be everywhere. The fastest way to confirm availability is to start the booking flow or browse Marco's location pages for your area.

Marco works through a curated network of professional moving companies. These teams are selected to meet a higher bar for quality, consistency, and customer experience.

Yes. Marco's network is made up of licensed, insured, and background-checked professionals, so customers can book with more confidence.

No. Marco does not use gig workers. That means the teams showing up for your move are part of a vetted professional moving network, not a general-purpose task marketplace.

No. Marco does not position itself as a broker passing customers off to unknown providers. The platform is built around a more coordinated moving experience with curated service partners.

Marco focuses on careful vetting, training standards, verification, and service quality. The goal is to work only with professional moving companies that can deliver a safe, reliable, and consistent experience.

Traditional marketplaces can be useful for comparing options, but Marco is designed to feel more managed. You get curated professional movers, concierge support, clearer move-day visibility, and stronger help with apartments and building logistics.

Yes, depending on the move and market. If you need packing help, unpacking help, or extra support for fragile items, share that during booking so Marco can plan the right service.

Often, yes. Marco can support many bulky, fragile, or specialty-item moves, but those items should be listed in your walkthrough as early as possible so the right crew, equipment, and timing can be planned.

Yes. Apartment and high-rise moves are one of Marco's strongest use cases. The platform is built to support the extra coordination that often comes with managed buildings.

Yes. Marco can help with COI-related coordination for apartment and high-rise moves where building management requires proof of insurance before move day.

Yes. Marco can help customers navigate common building logistics such as freight elevator reservations, loading rules, COI paperwork, and move-day access requirements.

Yes. Real-time tracking is part of the Marco experience, so you can follow arrival timing and get better visibility on move day.

Yes. Marco works well in managed-building environments and is designed to support residents, leasing teams, and property partners who want a smoother moving process.

After booking, Marco uses the details you provided to prepare the right team for your appointment. You can also expect helpful emails and texts leading up to move day, and if Marco has questions, the team may reach out by phone, text, or email.

Yes. If the items you are moving or your packing needs change, you can update your walkthrough up to three days before your appointment. To avoid issues on move day, make sure your walkthrough is as accurate as possible.

If an issue comes up, contact Marco support right away. The concierge team can step in, document the issue, and guide you through the next steps under the relevant policy.

Yes. Marco offers protection-minded support and a broader Marco Guarantee experience to help customers feel more confident throughout the move. For the latest details, customers should review the current guarantee and policy pages.

Tipping and reviews happen after the move is complete. Customers can use that moment to reward a great crew, share feedback, and help future customers understand what the experience was like.